Operations Manager (Key Accounts)

Pontica Solutions is a Stevie® award-winning BPO company that offers great opportunities for young professionals. We have managed to create a sustainable and people-oriented team and to concentrate our expertise in quality.

• Responsible for the organization and operational management of key accounts in Pontica.
• Effectively communicate with clients/teams to execute daily operations and administrative tasks.
• Assists with the preparation of reports and analysis on project and overall company metrics.
• Daily, Weekly and Monthly reporting to both Clients and C-level management in Pontica.
• Work with all departments in the company to ensure smooth operations.
• Organize the day-to-day work schedules for key accounts` teams

• Solid experience as a Team Lead, Team Manager or Account Manager, ideally in a BPO organization.
• Excellent communication, people management and problem-solving skills.
• Strong organization skills with the ability to manage and prioritize time effectively.
• Knowledge in organizational effectiveness and operations management including human resource and financial principles and practices.
• Excellent knowledge of English and French.

• An attractive remuneration.
• Exclusive discounts & offers.
• Additional health insurance and other social benefits.
• Constant and extensive performance improvement programs.
• Excellent business environment and a friendly atmosphere.
• Open-minded management team promoting innovation, personal and professional development.
• Employee referral bonuses and annual bonus.
• Permanent employment; fixed-working hours.