Telus

Your responsibilities:

• Help out our players with any issues they might have via tickets & chat
• Make case by case player focused decisions in order to provide the best player experience we can
• Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
• Collaborate with a passionate team of gamers in order to give our support a player to player feel

Our requirements:

• Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer.
• Have excellent French language skills with a good understanding of how to handle support requests. Also good in written & spoken English required for communication between team members and other offices.
• Player empathy person. As a player, you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation.
• Understanding Player Support. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience.

We offer:

• Stable job and career development opportunities
• Attractive salary
• Special Discounts & Offers (Food vouchers, Multisport cards, etc.)
• Additional health insurance
• Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
• Positive international working environment (Relax zones, PlayStation and billiard corners)
• Continuous support and learning
• Employee referral bonuses

We care about the well–being of our employees, invest in their future growth, encourage fun and team building initiatives!