E-Commerce Advisor with French for Timberland, Vans, The North Face, etc. in Sofia, Bulgaria (relocation included)

Have we met before?

With some of the world’s biggest and most well-known brands as our clients, chances are, you’ve already interacted with Concentrix! Whether you’re buying a pair of jeans online, calling tech support about your new headphones or ordering a ride share we’re behind the scenes making the customer experience smoother. But we do more than just customer service! Concentrix helps clients with everything from consulting and technology services to analytics and insights.

Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff as we become the greatest customer engagement services company in the world, rich in diversity and talent.

What can we offer you?

• A bright, modern, place to work with excellent staff facilities (we are moving to a brand new Concentrix building in July 2019!)
• Take advantage of benefits and discounts with local and national suppliers – transportation allowance, additional free medical plan, support for sport cards, etc.
• Look after your future with our company pension scheme.
• If you’re moving from abroad, you can benefit from our relocation package and access to our dedicated relocation adviser
• Experience life in Sofia (capital of Bulgaria)
• Hard work and dedication are rewarded at our annual company awards ceremony
• Develop your career in a global company of over 225,000 employees across more than 40 countries!

Your day to day role:

•    Communicating with customers by telephone, email and online to provide outstanding service
•    Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
•    Discussing new products and managing multiple tasks to promptly resolve customer queries
•    Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
•    Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction. Are you our ideal candidate who:

The Customer Advisor is required to:
•    Be proficient (verbal & written) in French with B2 level of English
•    Be able to represent our client’s brands and deliver outstanding customer service with clarity, passion and enthusiasm
•    Be flexible to meet the changing needs and varying deadlines of our business
•    Be able to work to customer service measures, metrics and KPIs within a service targeted environment.
•    Hold a High-school or University degree
•    Possess excellent computer literacy