Customer Service Advisor with French

Have we met before?

With some of the world’s biggest and most well-known brands as our clients, chances are, you’ve already interacted with Concentrix! Whether you’re buying a pair of jeans online, calling tech support about your new headphones or ordering a ride share we’re behind the scenes making the customer experience smoother. But we do more than just customer service! Concentrix helps clients with everything from consulting and technology services to analytics and insights.

Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff as we become the greatest customer engagement services company in the world, rich in diversity and talent.

The Role:

Concentrix Bulgaria is looking for Customer Advisors to join the team of the world’s biggest car hire booking service. You’ll be the ultimate help to our customers – so you’ll need to be curious, creative and capable of critical thinking.

What can we offer you?

• A bright, modern, place to work with excellent staff facilities.
• Experience life in Sofia (capital of Bulgaria) or Varna (the sea capital of Bulgaria).
• Take advantage of benefits and discounts with local and national suppliers.
• Look after your future with our company pension scheme.
• If you’re moving from abroad, you can benefit from our relocation package and access to our dedicated relocation adviser.
• Hard work and dedication is rewarded at our annual company awards ceremony.
• Develop your career in a global company of over 225,000 employees across more than 40 countries!

Your day to day role:

• Using empathy/positive language when answering questions while they’re browsing our website.
• Helping each customer find their ideal car.
• Spotting opportunities to provide information that your customer may require at a later stage.
• Dealing with requests between booking and pick-up.
• Conducting post-travel investigations after the rental has finished.
• Consistently create encouraging experiences for our customers, whether they’re booking online/over the phone.  

Are you our ideal candidate who:

• is able to communicate freely French (with working level of English)
• is passionate for providing the best customer service
• takes ownership of their work and multi-tasks well
• is a problem solver and is able to flex to different customer profiles?

Hours & Training:

40 hours/week on a rotational shift pattern, Monday to Sunday:

08:00 –22:00 – weekdays; 08:00 – 20:00 – weekends

4 to 5 weeks company fully paid training